Sony Customer Service Screws Guy with $3000 Camera

Amir Zakeri is a photographer and videographer with a broken Sony a7S II camera.

Here’s his story of an epic two month fight with Sony Customer Service and their third party repair service:



I’ve had similar experiences with Apple Repair Services.

I had a keyboard on a Macbook Pro that was shorted and was inputting characters without touching the keyboard. The Apple Store told me I had liquid damage and wanted $750 to restore the entire Macbook Pro, even though I’m almost positive the problem could be fixed by simply replacing the keyboard. (I’m certain there was no liquid damage anywhere else than the keyboard, and because the liquid damage happened 6 months prior to when it stopped working, I’m not even sure that’s the reason the keyboard wasn’t working.)

I’m going to try fixing my keyboard myself, and I might make a post about the process.

In the meantime, I feel you Amir. Repair services are such scams sometimes.


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